Last updated: October 28, 2026
At RaftingUbud.co.id, operated by PT. Bali Agung Megantara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us about our rafting services in Ubud, Bali.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, ask about our rafting packages, or make a reservation. This information may include:
- Your name
- Email address
- Phone number or WhatsApp number
- Preferred booking date
- Number of participants
- Other information you choose to share with us regarding your booking
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries about our rafting packages.
- Process and manage booking requests.
- Confirm reservation details and communicate with customers.
- Provide information about our services and pricing.
- Improve our website and customer experience.
- Maintain website security and prevent misuse.
- Comply with applicable legal obligations.
We will only use your personal information for purposes that are relevant to our business and permitted by applicable law.
3. Cookies and Tracking Technologies
RaftingUbud.co.id may use cookies and similar technologies to improve website functionality, understand visitor behavior, and remember certain preferences.
Cookies may also be used by third-party services integrated into our website, such as analytics tools or advertising platforms.
You can manage or disable cookies through your browser settings. Please note that some website features may not work as intended if certain cookies are disabled.
4. Third-Party Services
Our website may use third-party services to support website operations, analyze traffic, display content, or communicate with customers.
These services may include website analytics providers, advertising platforms, hosting providers, and communication services such as WhatsApp.
Third-party services may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use through our website.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our website, manage reservations, provide customer support, or comply with legal requirements.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or website security.
We aim to limit any information shared to what is reasonably necessary for the relevant purpose.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, manage reservations, resolve disputes, and meet applicable legal requirements.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities.
- Request information about how your personal data is used.
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.
8. Children’s Privacy
Our website is not intended to collect personal information directly from children without appropriate authorization where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
Participation in rafting activities is also subject to the applicable age requirements and safety rules of the service provider.
9. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
We recommend reviewing their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable legal requirements.
Any updates will be published on this page with a revised date. We encourage visitors to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Website: https://raftingubud.co.id/
Company: PT. Bali Agung Megantara
Email: [Insert your official business email]
Phone / WhatsApp: [Insert your official contact number]
We will review privacy-related inquiries and respond as reasonably possible under applicable law.